Returns & Exchanges

At Craft Hub, we want you to be completely satisfied with your sustainable fashion choices, which is why we offer a 30-day window for returns and exchanges on all unworn items. Our goal is to make the process as seamless as possible so you can find the perfect fit for your unique style.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Place the items in their original packaging with all tags attached, ensuring the garment is in its original, unworn condition.

3

Attach the Label

Download and print the prepaid shipping label provided through the portal and securely affix it to the outside of your package.

4

Drop Off and Refund

Hand your package to the designated courier; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing